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Help Center

Customer Support

  • Why choose chat?
  • Our intelligent virtual assistant is available 24/7 to help identify and fix your problem—or connect you with an agent during working hours.

Complaints and Feedback

(855) 456-SOFI (7634)

At SoFi, your satisfaction is our top priority. If you have a complaint, concern or suggested feedback, please let us know right away. We’re dedicated to providing the highest level of service possible, and look forward to assisting you as best we can.

After all, at SoFi, we’re all about helping you “Get Your Money Right.” Thank you for being a valued member of the SoFi family.

Checking and Savings

Chat with Checking and Savings Support
(855) 456-SOFI (7634)

  • Monday – Thursday 5am-7pm PT
  • Friday – Sunday 5am-5pm PT

Personal Loans

Chat with Personal Loans Support
(855) 456-SOFI (7634)

  • Monday–Thursday 5am–7pm PT
  • Friday–Sunday 5am–5pm PT

Student Loan Refinancing
& Private Student Loans

Chat with Student Loans Support
(855) 456-SOFI (7634)

  • Monday–Thursday 5am–7pm PT
  • Friday–Sunday 5am–5pm PT

Home Loans

Chat with Home Loans Support
(844) 763-4466

  • Monday – Friday 6am-3pm PT
  • Saturday – Sunday Closed

Invest

Chat with Invest Support
(855) 525-SOFI (7634)

  • Monday – Friday 5am-5pm PT
  • Saturday – Sunday Closed

Credit Card

Chat with Credit Card Support
(844) 945-SOFI (7634)

  • We’re available 24 hours by phone.

SoFi @ Work

Chat with At Work
(833) 277-SOFI (7634)

  • Monday – Thursday 5am-7pm PT
  • Friday – Sunday 5am-5pm PT

Credit Reporting Disputes

For Credit Card, Personal Loan, Personal Line of Credit or Charged-Off Student Loans:

SoFi Credit Bureau Dispute
P.O. Box 654081
DALLAS TX, 75265-4081

For Student Loans:

SoFi
PO Box 82546
Lincoln, NE 68501-2546

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

For Home Loans:

Cenlar
SoFi Credit Bureau Dispute
PO Box 77404
Ewing, NJ 08628

For Golden Pacific Bank, a division of SoFi Bank, N.A.:

SoFi Credit Bureau Dispute
1409 28th Street
Sacramento, CA 95816

More Options

Tweet @SoFiSupport

Partnerships
[email protected]

University/School Relations Contact
[email protected]

SCRA
[email protected]

Payment Addresses

Personal Loans

  • SoFi Lending Corp. or an affiliate Personal Loans
  • PO Box 654158
  • Dallas, TX 75265-4158

Home Loans

  • SoFi Lending Corp. or an affiliate
  • P.O. Box 11733
  • Newark, NJ 07101-4733
  • SoFi Lending Corp. or an affiliate
  • P.O. Box 54040
  • Los Angeles, CA 90054-0040

Student Loans

  • MOHELA Servicing
  • P.O. Box 1022
  • Chesterfield, MO 63006-1022

  • SoFi Servicing
  • P.O. Box 2595
  • Omaha, NE 68103-2595

Invest (contributions via check)

  • Apex Clearing Corporation c/o Banking
  • 350 N St Paul Street
  • Ste 1300
  • Dallas, TX 75201

    • Please include your SoFi Invest account number in the memo line, as checks without your account number cannot be processed.

Credit Card

  • SoFi Credit Card
  • PO Box 981075
  • Boston, MA 02298-1075

Locations

San Francisco

234 1st Street
San Francisco, CA 94105
Map

New York City

860 Washington Street
2nd Floor
New York, NY 10014
Map